When I first got my license, the market started to go down hill. I was scared and very concerned about the future of my career. I began to research ways to get new clients. I ended up finding a lead generation site that had a 7 day free trial. I decided to give it a try. I read the terms and conditions and put the date I needed to cancel in my calendar. I was fully protecting myself.
After just a few days, I realized that the site was bogus. I quickly cancelled after 4 days. I assumed it was over.
A few weeks later, I was balancing my checkbook, and low and behold, they didn’t cancel my account. They had charged me over $1200 for leads that they had supposedly sent me. None of which I ever actually received.
I quickly called them. They stated they had never received my cancellation. Luckily, I had saved the email I sent them. I forwarded the email to their customer service. They responded back that I needed to give 30 days notice to cancel my account. I became furious. Thank goodness I am big on details and saved a copy of the terms and conditions. This document did not state anything about giving 30 days notice. I sent this to them as well.
This ended up being a huge battle for me. They fought me on every piece of evidence I sent them. I knew I would get nowhere with them. I had already spoken to upper management and they would do nothing for me as they claimed that they couldn’t prove that I did not use the leads they sent. (the leads I never received).
I ended up contacting the Better Business Bereau, MN Attorney General and the CA Attorney General. After months and months of battling with them, they finally decided to refund me $200. Not even close to the original amount they sent. The attorney generals in both states sent them correspondence and nothing after happened.
After a year of this, I finally decided to give up. It was a horrible experience and something I would never do again. i learned my lesson.
Today, after over 4 years, I received a letter with a check for $1100.00. The letter simply stated that they had reviewed my account and decided to refund me the money. They also thanked me for my patience. (Whatever!) I felt some sort of vindication. However knowing the history of this company, I will not believe it until the check has cleared.
So if I could give you any advice, never use a service of this nature. You should never have to pay for a lead. Be cautious!