image

Get To Know and Respect Your Collegues

One of the issues with out jobs is that sometimes we have no control over what another party does in any transaction we have.  While we still continue to do everything we can for our clients, there are just some things “acts of god” that we can never predict happening.

 

However over the years, one important thing that I have learned is to get to know agents, loan officers and closers in the communities which I serve.  I do a ton of networking. I can honestly say that I have developed some great connections and made some new friends.  It’s an awesome thing.

What this ultimately does for me is this… I have a relationship with another agent. We have respect for each other. Deals happen with these agents and I know that there is a trust factor involved.  We are then able to have open communication with each other about transactions we are involved in together.  Its my own “circle of trust” with colleagues. 

So get to know others in the industry and take the time to communicate with them. Be genuine and authentic.  Share stories and ideas.  We all have the same goals in mind so why not help each other!

Losing a client especially when it is to death

 

We can work with many of our clients for months on listings or trying to find buyers a home.  We get to know them, they get to know us, and we form a relationship with these people. After all the hard work we put in to working with them it is hard to lose a client no matter what the circumstances are.  But in my case I lost my first client to death.  We had been working together for 8 months trying to find him the perfect home all along while he struggled with really retiring down here to Myrtle Beach, SC from Maryland.  We got to know each other in a way that goes beyond an agent/client relationship. We formed a close friendship especially over running.  Finally after all those months he decides to make an offer on a house. However 3 hours later he went for a run in the heat, came inside and dropped dead.  He was in perfect health. All the doctors can figure out that it was coming in from heat to the cool that caused his heart to give out.   And because no contract was in place, his widow is not bound by the offer and now does not want to move.  So I lost a friend and a deal.  Not to make the day worse, while reading his text about the offer I ran into my garage door and messed it up.  I have kept working and kept running, but my heart has not been in it like it was.  I hear about lost deals and clients but this just feels so different from the stories I hear.  How many lose a deal and a client/friend to death?  It took a little while to get my confidence back in both real estate and running; I sort of shut down.  But now I am back.  I am realizing that just because a client/friend and a deal were lost no matter what the circumstances were that does not mean I have to stay off the horse.  It just means I need to get back on the horse and ride harder than before.  So I have lost my first client.  I am really hoping the next client I lose (which will happen again, it always does) it will be to expired agreement not death.

thankyou

Wow, Thank You!

 

I published a post on Tuesday about a pretty personal situation.  I was sweating bullets right before I published it.  I had concerns about how people may perceive it.

The next morning, I found several messages from people.  I couldn’t believe it! The pouring in of support was amazing.  I had a hard time holding back the tears.  I felt very humbled.  I would have never expected a bunch of agents being so supportive.

So thank you to all of you that sent me comments.  It’s great to know that so many agents could sympathize. It’s hard to explain how much it meant to me.  I just wanted to express my gratitude to all of you!  Thank you so much!

Networking, Part 2: Industry Networking Events

When there’s a social backdrop such as there is in a club (see Networking, Part 1), it’s a bit easier to find some common ground to get the conversation going, or perhaps there’s an activity involved that naturally opens lines of communication. On the other hand, I find that industry events or those cocktail hours that are set up for the sole purpose of networking can be tough to ease into.

But first, why is networking in the industry even important? Well, for starters, it’s an opportunity to meet others who also work in your industry but might be in other roles, such as mortgage brokers, attorneys, commercial agents, etc. We work with some of these people on nearly every deal, so by establishing these relationships you can start developing a power team of people you might want to work with in the future. Plus, networking within the industry can set up a cycle of referrals that could mean additional income down the line. I recently had someone come into my office looking for a storefront so that she could open up a nail salon. I don’t work with retail space, but through some past networking I know a couple of commercial agents who I trust that might appreciate the referral  (and maybe they will return the favor in the future, or perhaps there is potential for me to collect a referral fee). It’s not always easy to meet these people through the natural course of business, especially if you are brand new to the industry, so look into some local professional networking events to develop your list of contacts.

I find that these networking events can be very intimidating, so here is a list of some tips that I collected over the past year that have helped me be a little more confident in those situations:

  1. Have a 30-second elevator speech prepared. Rehearse this before you go in. What do you do? Do you have an area of expertise that others in the room might find valuable?
  2. Have plenty of business cards and a pen to write notes on the back of cards you receive from others. Step aside when you can to jot down things that you want to remember later, such as their interests or keywords that will remind you of any stories they might have shared. You want to be able to reference this in later correspondence so that they remember who you are.
  3. It shouldn’t be a contest to see who gets the most business cards. Trading cards and moving to the next handshake is more likely to have your card end up in the trash. Spend some time talking to people and get to know them. You’ll remember them better and chances are that they will remember you better too.
  4. Go to events with a goal (and again, this goal should not be about collecting cards). Maybe this is “meet five really solid contacts” or “find a new mortgage broker to begin developing a relationship with.” If you set a goal and stick to it, you increase your chances of making the event worthwhile for you.
  5. People like to talk about themselves. Ask questions. Be an engaged participant.
  6. Let’s be honest though - not everyone is a joy to talk to. When you find yourself in a dead-end conversation with someone you are not interested in, give yourself permission to find a polite way to exit so that you can meet someone else. Don’t waste their time and don’t let them waste yours. You might also want to use that pen you brought to discreetly make some kind of notation on the card they gave you to remind you later that they might not be worth following up with.
  7. Follow up with your new contacts by sending an email the next day saying how nice it was to meet them. Include a mention of something you talked about to add a personal touch. Continue to follow-up with them in the coming months if appropriate.

Sounds a lot like dating, doesn’t it? But it’s one way of meeting new people who can help your business in many ways down the line. Besides, you get your face out there and you establish yourself as a serious player in the industry.

Do you have any other tips? Feel free to share them in the comments section below.

The Little Dream That Came True

You may have noticed some new posts from fellow agents on this site.  I am enjoying getting different perspectives for you.  I hope you are enjoying them as well. I have to give a shout out to Emily, Sarah and Seth for the great post they have written.

Recently I have noticed from the site stats that people are actually searching for this site now.  This is huge to me.  All the hopes for this site are coming true.

I began this site back in 2007.  Not really sure what I planned to do with it.  I was just frustrated with being a new agent and not knowing what the heck to do.

As I began blogging and people began reading it, I received comments from other agents thanking me.  At the time, not many agents were blogging about real life experiences.  Speaking the truth has always been something I am good at! I think agent valued the fact that I didn’t hold much back. It was something you really could not get at a training class.

It was then, I realized what this blog was all about…LEARNING.  I began working harder to bring agents information that I thought they could use. At the same time, I was learning and growing as an agent as well.

I decided to take on the new authors to get different views.  This is in an effort to bring you more.  I hope you are enjoying them.

To those of you, who have supported the site, THANK YOU!  I do not do this out of vanity or trying to build some persona. I do this because I genuinely want to help.  This has become something that is very important to me and I hope to continue providing valuable information to you!

Thanks to all of you for helping me realize a dream.  I have truly enjoyed the experience.

When your Sphere of Influence Goes Flat

One of the biggest challenges for most agents in their first year in real estate is finding new business before you have built up a resume that produces referrals. The natural place to start is by reaching out to friends and family members, or anyone else you know (don’t forget your hairstylist, doctor, dry cleaner, etc.). This group is often called your “Sphere of Influence,” or “SOI” as I like to shorten it.

Your SOI is the perfect place to start generating business. After all, this is a loyal group of people who believe in you, trust you and want the best for you in your new career, even though you might not yet have a proven track record of success in the field, right? And certainly out of that group, someone needs to buy or sell a property or they know someone else who does. But what do you do when a member of your closest circle professes loyalty to you and then decides to work with another agent instead? Can you keep your business moving forward without taking it personally? Can you still salvage your friendship?

Not long ago, I had a couple of friends let me know that they were planning on selling their apartment – a very nice 2BR/2BA in a great pre-war building on Manhattan’s Upper West Side – and they told me that they were definitely going to use me as their Realtor. I gave a presentation in the fall and our discussion raised some new questions that they needed to think through. To give them some time to evaluate their options, we decided to revisit after the New Year.

A couple months later I received an email from this friend letting me know that they signed an exclusive agreement with another agent at another company, but that they appreciated my time and advice. He then sent me a link to their new listing hoping that I could find a buyer for them and still get in on the action and collect a commission. I was both disappointed and offended. I mean, whatever happened to their loyalty? Aren’t they supposed to be my friends? Did the other agent bring something to the table that I hadn’t?

Once I got over the [admittedly dramatic] feeling of intense betrayal, I calmed down and realized a harsh truth: this kind of thing happens in this business all the time. It was time to grow a thick skin and move on. Here are a couple other things I took away from this experience:

1. Don’t get into the habit of counting your chickens. I had high expectations for this to work out and then I fell really hard when it didn’t. Find the right balance of energy to put into a specific project and then move on to the next one. Keep as many prospects going as you can and check on them periodically. If one falls through, replace it with another if you can.

2. The friendship might be more important than the listing. It might be tough, but when you have had a day or two to let your wounded pride heal, take an active interest in their listing as a friend and ask them how it’s going. Your friend probably also feels awkward about the situation and will be relieved to know that it’s not a topic you will need to avoid. Besides, it’s the professional thing to do.

Your SOI is a great place to start, but don’t assume that it will generate all of your business. Find other ways to market yourself and reach out to people that you don’t know, too. After all, networking and meeting new people is a big part of this business, so get out there and shake a few hands.

And by the way, I’m glad to say that our friendship is still in a good place.

Have you had a similar experience with friends not coming through? How did you handle it? Feel free to leave a comment below.